Term & Conditions
Updated on: October 06, 2026
These Terms and Conditions (“Terms”) govern your access to and use of [Website URL] (“Website”) and the purchase of mobile phones, tablets, smart devices, accessories and other products made available through the Website (“Products”).
The Website is owned and operated by [Full Legal Name of Company], a company incorporated under the laws of India and having its registered office at [●] (“Company”, “we”, “us” or “our”).
By accessing the Website, creating an account, browsing website, and proceeding with checkout or placing an order, you acknowledge that you have read, understood and agreed to abide by these Terms. Where applicable law requires specific consent, such consent shall be obtained through a clear affirmative action and shall not be inferred solely from browsing or continued use of the Website.
These Terms, together with the policies referred to herein, constitute the terms governing your use of the Website and purchase of Products. Please read them carefully before using the Website or placing an order.
These Terms have been prepared with reference to applicable Indian laws, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and applicable rules thereunder, the Digital Personal Data Protection Act, 2023 and rules thereunder, the Legal Metrology Act, 2009 and applicable rules, the Goods and Services Tax laws, and other applicable laws and regulations governing e-commerce, consumer protection, data protection and sale of Products in India.
1. Eligibility
You may use the Website and purchase Products only if you are legally competent to enter into a binding contract under Indian law. By using the Website, you confirm that the information provided by you is true, accurate and complete and that you will comply with these Terms and applicable law. If you place an order on behalf of any individual, company, organisation or other entity, you represent that you are authorised to do so.
2. Registration and Account
Certain features of the Website, including placing orders, may require you to create an account. You are responsible for keeping your account credentials, passwords and authentication information confidential and for all activities carried out through your account, except to the extent such activity results from circumstances attributable to the Company.
You must promptly notify us if you become aware of any unauthorised access to or use of your account. You shall not create an account using another person's identity or provide false, misleading or incomplete information.
Subject to applicable law, the Company may suspend or restrict an account where it is reasonably necessary to address fraud, misuse, security concerns or a breach of these Terms.
3. Permitted Use of the Website
You shall use the Website only for lawful purposes and in accordance with these Terms.
You shall not use the Website for any fraudulent, unlawful, unauthorised or abusive purpose, interfere with its operation or security, introduce any virus, malware or harmful code, gain or attempt to gain unauthorised access to any account, system or information, use bots, crawlers, scraping tools or other automated means without our prior written consent, impersonate any person or entity, or misuse any promotional, review, refund, replacement or other Website feature.
4. Product Information
We make reasonable efforts to ensure that the Product descriptions, photographs, specifications, prices and other information displayed on the Website are accurate and up to date.
Product images are provided for reference and the actual Product may vary slightly in colour, appearance or finish due to display settings or otherwise.
Product specifications, features, software, configurations and bundled accessories may change from time to time. Any such change shall be subject to applicable law. Provided that all such Product the information is displayed at the time of or before the purchase.
In the event of an inadvertent typographical, technical, pricing or specification error, displayed on the website, we shall correct such error as per applicable law, or cancel the affected order and issue refund for pre-paid orders.
5. Product Availability
All Products are subject to availability. The display of a Product on the Website does not guarantee that it will remain available until an order is placed or accepted. We may restrict the quantity of Products that may be purchased by a customer where necessary to prevent fraud, misuse of promotional schemes or unauthorised commercial resale, subject to applicable law.
The price of each Product shall be the price displayed on the Website at the time of purchase and shall include applicable taxes unless otherwise stated.
Any applicable delivery, handling or other charges shall be disclosed before you complete the purchase.
Prices and offers may change from time to time. Any change shall not impact an order already accepted by us, except where order includes an error.
7. Offers and Promotions
Discounts, coupons, cashback, exchange benefits, bank offers and other promotional schemes (“Offers”) may be subject to additional terms and eligibility conditions. The applicable terms, validity period and restrictions of such an Offer shall be communicated at the time it is made available on the website. Unless expressly stated otherwise, Offers cannot be combined.
We may modify or discontinue an Offer in accordance with applicable law. However, any rights already accrued to a customer in respect of a completed transaction shall not be affected.
8. Placing and Acceptance of Orders
You may place an order by selecting the Product, quantity, payment method and delivery address and completing the checkout process. Prior to submission, you may review and correct the order details. Submission of an order constitutes an offer to purchase the selected Product, which shall be binding on us only upon issuance of an order confirmation or our express acceptance.
We may cancel or decline an order, subject to applicable law, where:
(a) the Product is unavailable;
(b) there is an apparent pricing, technical or product-information error;
(c) payment is unsuccessful or cannot reasonably be verified;
(d) the information provided by you is materially incorrect;
(e) the transaction appears fraudulent or unlawful; or
(f) circumstances beyond our reasonable control prevent fulfilment.
Where an accepted order is cancelled after payment has been received, the amount paid will be refunded in accordance with applicable law and our Refund Policy.
9. Payment
We may offer payment methods including cards, UPI, net banking, wallets, EMI, Cash on Delivery and other options displayed at checkout, which may be processed through authorised payment service providers. You represent that you are duly authorised to use the selected payment method. We may undertake reasonable verification and fraud-prevention checks, and may decline or cancel an order where payment fails, is reversed or is not successfully received, subject to applicable law. Any eligible refund shall ordinarily be processed through the original payment method or such other legally permissible method.
10. EMI and Financing
Where EMI or financing options are available, such facilities may be provided by banks, NBFCs or other authorised financial institutions. Eligibility, interest, tenure, fees and other financing conditions will be governed by the terms of the relevant financial institution. The Company's acceptance of an order does not constitute approval of any financing facility.
Cash on Delivery (“COD”) may be available only for eligible Products, locations and order values.
COD orders may be subject to OTP or other reasonable verification.
We may restrict COD availability for an account where there is repeated refusal of delivery, fraudulent ordering or other misuse, subject to applicable law.
12. Delivery
Products shall be delivered to the address provided by you, subject to serviceability. You are responsible for providing accurate delivery and contact details, and delivery may be subject to OTP, signature or reasonable identity verification. Delivery timelines are indicative unless expressly stated otherwise and may be affected by circumstances beyond our reasonable control, including logistics disruptions, natural events, governmental restrictions, strikes or technical failures. Subject to applicable law, risk in the Product shall pass upon delivery to you or a person authorised by you to receive it.
Where an open-box delivery facility is offered, you may be required to inspect the Product in the presence of the delivery personnel. Any visible damage, missing accessory or incorrect Product should be reported promptly through the customer-support channel specified on the Website.
Nothing in this clause limits any statutory right or remedy available to you under applicable law.
You may cancel an order in accordance with the applicable Cancellation Policy available on the Website. Cancellation requests shall be subject to the order status and applicable policy. Where payment has been received and cancellation is accepted, the eligible amount shall be refunded in accordance with applicable law and the applicable refund process.
15. Returns and Refunds
Returns, replacements and refunds shall be governed by the applicable Return and Refund Policy available on the Website. Eligibility may depend on the Product, reason for return, prescribed period and condition of the Product. Returned Products may be inspected, including verification of the IMEI/serial number, Product identity, physical condition and accessories. Any eligible refund shall be processed in accordance with the applicable policy and law. Nothing herein shall restrict any mandatory statutory right or remedy available to a consumer.
16. Warranty and After-Sales Service
Products shall be covered by the applicable manufacturer's or Company's warranty, where specified. Warranty coverage, duration, exclusions and claim procedures shall be governed by the applicable Warranty Policy and warranty documentation. Warranty claims may require proof of purchase, IMEI/serial number and other information reasonably required for verification. Warranty coverage may exclude damage arising from misuse, accident, liquid exposure, unauthorised repair or modification, improper installation or other specified exclusions. Nothing herein shall exclude or restrict any statutory right that cannot lawfully be excluded.
17. Exchange
Where an exchange programme is offered, eligibility and exchange value shall be determined in accordance with the applicable Exchange Policy. The exchange value may depend on the device's model, condition, functionality, IMEI and other specified criteria and may be subject to physical inspection and verification. Exchange may be declined where the device is reported lost or stolen, has a tampered or mismatched IMEI, or otherwise fails to satisfy the applicable eligibility requirements.
18. Personal Data and Privacy
We may collect and process personal data for account registration, authentication, order, payment and delivery processing, customer support, warranty and after-sales services, service-related communications, marketing and promotional activities, personalised recommendations, analytics and business insights, improvement of our Products, services, Website and user experience, fraud prevention, security, and compliance with applicable laws. Where consent is required by law, it will be obtained through an appropriate affirmative mechanism.
The processing of personal data shall be governed by our Privacy Policy and applicable data protection laws.
Where necessary and permitted by law, personal data may be shared with authorised payment processors, logistics partners, service centres, technology providers, customer-support providers and other service providers engaged for the purposes described in the Privacy Policy.
19. Electronic Communications
By registering on the Website or placing an order, you agree to receive communications necessary for processing and servicing your transaction, including order confirmations, invoices, payment notifications, delivery updates, return or refund updates and customer-service communications.
Marketing communications will be sent separately in accordance with applicable law and consent requirements.
20. Reviews and User Content
You shall ensure that any reviews, ratings, photographs, comments or other content submitted by you is accurate, lawful and does not infringe any third-party rights. You shall not submit fraudulent, defamatory, obscene, abusive, misleading or malicious content. We reserve the right to moderate or remove any content that violates these Terms or applicable law. By voluntarily submitting content for publication, you grant us a non-exclusive, royalty-free licence to host, reproduce, display and distribute such content for operating and promoting the Website and Products, subject to applicable law.
21. Intellectual Property
All trademarks, logos, brand names, Product names, photographs, graphics, designs, videos, text, software and other content available on the Website are owned by or licensed to the Company or its licensors.
Use of the Website does not transfer any ownership or other intellectual property rights to you.
You shall not reproduce, modify, distribute or commercially exploit Website content without our prior written permission.
22. Third-Party Services
The Website may use third-party services, including payment gateways, financing providers, logistics partners, service centres and technology providers.
Such services may be governed by the relevant third party's terms and privacy policy.
The Company shall not be responsible for matters solely attributable to a third-party service provider, except to the extent required under applicable law.
23. Fraud Prevention
We may undertake reasonable checks to identify fraudulent or abusive transactions.
Subject to applicable law, we may cancel an order, suspend an account or restrict certain services where there are reasonable grounds to suspect payment fraud, identity misuse, promotional abuse, fraudulent refund or replacement claims, exchange fraud or other unlawful activity.
24. Website Availability and Security
We take reasonable measures to maintain the security and functionality of the Website.
The Website may occasionally be unavailable due to maintenance, upgrades, technical problems or circumstances beyond our reasonable control.
We do not guarantee uninterrupted or error-free access to the Website.
Nothing in this clause excludes liability that cannot lawfully be excluded.
25. Limitation of Liability
To the maximum extent permitted under applicable law, the Company shall not be liable for any indirect, incidental, special or consequential loss or damage arising out of or in connection with the use of the Website.
Nothing in these Terms shall exclude, restrict or limit: (a) any statutory rights or remedies available to consumers; (b) any liability that cannot be excluded or limited under applicable law; (c) liability arising from fraud or wilful misconduct; or (d) any remedy expressly available under applicable law.
26. Indemnity
Subject to applicable law, you agree to indemnify the Company, its affiliates and their respective officers and authorised representatives against claims, losses and reasonable expenses arising directly from your material breach of these Terms, fraudulent or unlawful use of the Website, or infringement of third-party rights through content submitted by you.
This obligation shall not apply to the extent the relevant loss results from the Company's own negligence, wilful misconduct or liability that cannot lawfully be excluded.
27. Suspension and Termination
We may suspend or terminate access to an account where reasonably necessary due to fraud, security concerns, unlawful activity or material breach of these Terms. Any such action will be taken in accordance with applicable law. Termination shall not affect rights and obligations that arose before termination.
28. Grievance Redressal
Customers may submit complaints through the customer-support or grievance channels provided on the Website.
29. Consumer Rights and Applicable Law
The Company shall comply with applicable consumer protection, e-commerce, information technology, data protection and other laws applicable to the Website and Products. Nothing in these Terms is intended to restrict, exclude or waive any consumer right or remedy that cannot lawfully be restricted, excluded or waived.
30. Fair Website Practices
The Company shall not knowingly use Website design or practices that are prohibited under applicable consumer protection or dark-pattern regulations.
Material information relating to Products, prices, payment, cancellation, return, refund and applicable restrictions shall be presented in a reasonably clear manner.
31. Force Majeure
The Company shall not be responsible for delay or failure in performing its obligations where such delay or failure results from circumstances beyond its reasonable control, including natural disasters, war, civil disturbance, governmental restrictions, strikes, logistics disruptions, telecommunications failures or widespread technical failures, subject to applicable law.
32. Changes to these Terms
We may update these Terms from time to time to reflect changes in our Products, services, business practices or applicable law.
The updated Terms will be published on the Website together with the revised effective date.
Where required by law, material changes will be communicated to customers through appropriate means.
33. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India and courts at New Delhi shall have jurisdiction over disputes arising from these Terms or use of the Website.
Nothing in this clause prevents a consumer from approaching a Consumer Commission, court, authority or other forum having jurisdiction under applicable law.
34. Severability
If any provision of these Terms is held to be invalid or unenforceable, it shall be modified or severed only to the extent necessary, and the remaining provisions shall continue in effect.
35. Waiver
Any failure or delay by the Company in enforcing a provision of these Terms shall not constitute a waiver of its right to enforce that provision subsequently.
37. Entire Agreement
These Terms, together with the Privacy Policy, Shipping Policy, Cancellation, Return and Refund Policy, Warranty Policy, Exchange Policy and any applicable Product- or promotion-specific terms, constitute the terms governing your use of the Website and purchase of Products, subject to applicable law.
38. Acceptance
By selecting “I Agree”, creating an account, proceeding with checkout or placing an order, you confirm that you have read and understood these Terms and agree to be bound by them to the extent permitted by law.
Where applicable law requires specific consent, such consent shall be obtained through a clear affirmative action and shall not be inferred solely from browsing or continued use of the Website.